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Terms and Conditions

Last updated: 13 October 2026

Welcome to Airpinner. These Terms and Conditions ("Terms") govern your use of the Airpinner website, application, and services (collectively, the "Service") operated by Airpinner (ABN 49 725 755 315) ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Eligibility

You must be at least 16 years old to use this Service. By using the Service, you represent and warrant that you are at least 16 years of age and have the legal capacity to enter into these Terms.

If you access the Service from outside Australia, you represent and warrant that you meet the minimum age and legal capacity requirements applicable in your country of residence. Where required by local law, use of the Service by minors is subject to valid parental or guardian consent.

2. Description of Service

Airpinner is a software-as-a-service (SaaS) platform that enables users to:

  • Upload and process aerial/drone photographs
  • Automatically detect and label Points of Interest (POIs)
  • Customise label styles and export professional images

The Service processes images in your browser. We do not store your original photographs on our servers.

While the Service primarily processes images client-side and does not store full-resolution original photographs on our servers, limited temporary technical processing, caching, or logging may occur solely for the purpose of operating, securing, and improving the Service.

The Service is not intended for use in aviation navigation, safety-critical systems, emergency response, or any decision-making where inaccurate data could result in personal injury, property damage, or legal liability.

3. Account Registration

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms.

We reserve the right to suspend or terminate accounts that violate applicable export control laws, economic sanctions, or cross-border regulatory requirements.

You are responsible for ensuring that your account information remains accurate, current, and compliant with applicable tax and regulatory requirements in your jurisdiction.

4. Credits and Subscriptions

4.1 Free Trial

New users receive 20 free credits upon registration. These credits provide full access to all Service features.

4.2 Subscriptions

After using your free credits, continued use requires a paid subscription. Subscription plans and pricing are displayed on our website and may be updated from time to time.

We reserve the right to modify subscription plans, credit limits, features, or pricing structures for technical, regulatory, security, or commercial reasons, provided such changes do not affect accrued statutory consumer rights.

4.3 Credit Usage

  • Credits are used by image exports (1 credit per image) and AI edits (Enhance 1 credit, Blue Sky 3 credits from 1 December 2026 and 2 credits before, Golden Hour 5 credits, Day to Dusk 5 credits)
  • From 1 December 2026, credits are also used by place searches (5 credits per search area of about 1 km, which covers that area on your account for 14 days) and Auto POI (5 credits per search area, which covers that area for 14 days); for a subscription started before 1 December 2026, from its first renewal or plan change on or after that date
  • Each account's first 2 place searches are free (a partner offer may include more), and a place search that finds nothing or fails is not charged
  • Credit costs for each action are displayed before use
  • Until 1 December 2026, re-exporting an image you have already exported is free. From 1 December 2026, it is free for 14 days after the image's last charged export, including an export charged before 1 December 2026; after that, exporting it again uses 1 credit and starts a new 14-day period
  • Each time your monthly credits are delivered (at each renewal for monthly plans, each month for annual plans, and when you change plans), unused subscription credits roll over into the new credit period (rollover period), up to your plan's monthly credit amount
  • Credits that are not used within the rollover period will expire

Credits are consumed in order of expiry: subscription credits are normally used before purchased top-up credits, and top-up credits that expire sooner than your subscription credits are used first.

4.4 Billing

  • Subscriptions are billed in advance on a recurring basis (monthly or annually)
  • You authorise us to charge your chosen payment method
  • Prices are in Australian Dollars (AUD) unless otherwise stated

Subscription fees and credit prices may not include value added tax (VAT), goods and services tax (GST), or other similar taxes imposed outside Australia. You are responsible for any applicable local taxes or duties.

4.5 Annual Subscriptions

Annual subscriptions are billed upfront for the full year at a discounted rate (approximately 15% savings compared to monthly billing).

  • Credits are delivered monthly (e.g., 50 credits/month for Starter Annual)
  • Unused credits roll over for one (1) additional month only
  • Annual subscriptions are non-refundable after the cooling-off period (section 5.4)
  • Upon cancellation, you retain access to the Service and continue receiving monthly credits until the end of your annual billing period

4.6 Top-up Credit Packs

In addition to subscription credits, you may purchase one-time top-up credit packs at any time, with or without an active subscription.

  • Top-up credits are valid for six (6) months from the date of purchase
  • Top-up credits are used after your subscription credits are exhausted, unless the top-up credits expire sooner than your subscription credits
  • Expired top-up credits cannot be recovered or refunded
  • Top-up purchases are non-refundable

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. If you subscribed through a third-party platform such as the Apple App Store or Google Play Store, subscription management, cancellation, and refunds may also be handled through that platform in accordance with its terms.

5.2 No Refunds

Except as set out in section 5.4 (Cooling-Off Period) or as required by the Australian Consumer Law, all payments are non-refundable.

This includes:

  • Subscription fees already paid (monthly or annual)
  • Unused credits at time of cancellation
  • Downgrades to lower-tier plans
  • Top-up credit pack purchases

Upon cancellation of a monthly subscription, you retain access to your remaining subscription credits until the end of the billing period you have paid for. Subscription credits do not roll over after your subscription ends; top-up credits keep their own validity (section 4.6).

Upon cancellation of an annual subscription, you retain full access to the Service and continue receiving monthly credits until the end of your paid annual period.

Nothing in this section limits or excludes any mandatory consumer rights or statutory guarantees that may apply to you under laws outside Australia.

5.3 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Changes take effect immediately: the price difference for the rest of your current billing period is prorated and invoiced straight away. An upgrade is charged at the time of the change; a downgrade leaves a credit on your account that is applied to your future invoices and is not refunded in cash.

Your new plan's monthly credits are delivered at the time of the change, and your unused subscription credits roll over up to the new plan's monthly credit amount (section 4.3). Your billing date does not change, except when you switch between monthly and annual billing, which starts a new billing period on the day of the change.

5.4 Cooling-Off Period

For your first payment only, you have 7 days to request a full refund if you are not satisfied with the Service, no questions asked. To request a refund, contact us at hello@airpinner.com within 7 days of your first payment.

This cooling-off period applies only to your initial subscription payment and does not apply to subsequent renewals or additional credit purchases.

This cooling-off period is provided in addition to any rights you may have under the Australian Consumer Law.

Any cooling-off or refund period described in these Terms does not limit additional withdrawal or refund rights that may apply under mandatory consumer protection laws in certain jurisdictions, including the European Union.

6. Acceptable Use

You agree NOT to use the Service to:

  • Upload content that infringes intellectual property rights
  • Process images containing illegal content
  • Attempt to reverse engineer, hack, or compromise the Service
  • Use automated systems to access the Service without permission
  • Resell or redistribute the Service without authorisation
  • Violate any applicable laws or regulations

You must not use the Service in a manner that violates applicable privacy, data protection, surveillance, or image-processing laws, including but not limited to GDPR, CCPA, or similar regulations.

We may suspend or restrict access to the Service without prior notice where we reasonably believe such action is necessary to prevent legal, security, or regulatory risk.

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, code, and branding, is owned by Airpinner and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent.

7.2 Your Content

You retain full ownership of all photographs and images you upload to the Service. By using the Service, you grant us a limited, non-exclusive licence to process your images solely for the purpose of providing the Service.

We do not claim any ownership rights over your images or exported content.

You represent and warrant that you own or have all necessary rights, licences, and permissions to upload and process any images or content submitted to the Service.

You agree to indemnify and hold harmless Airpinner from any claims, damages, or liabilities arising out of third-party intellectual property rights in relation to content you upload.

7.3 Exported Images

All images exported from the Service belong entirely to you. You are free to use them for any personal or commercial purpose.

8. Disclaimers and Limitations

8.1 Service Accuracy

The Service uses third-party data sources (including Google Places API) to identify and label Points of Interest.

We do not guarantee the accuracy, completeness, or reliability of POI information.

You acknowledge that:

  • POI locations may be inaccurate or outdated
  • Labels may not perfectly align with actual locations
  • Some POIs may be missing or incorrectly identified

You are responsible for verifying the accuracy of all labels before using exported images professionally.

8.2 No Warranty

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

8.3 Limitation of Liability

To the maximum extent permitted by law, Airpinner shall not be liable for any indirect, incidental, special, or consequential damages, loss of profits, data, or business opportunities, damages arising from your use or inability to use the Service, or errors or inaccuracies in POI data or label positioning.

Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

8.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) which cannot be excluded, restricted, or modified by agreement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or rights that cannot be excluded under the Australian Consumer Law or equivalent mandatory laws in other jurisdictions.

9. Third-Party Services

The Service integrates with third-party services including:

  • Google Places API (for POI data)
  • Supabase (for data storage and authentication)
  • Stripe (for payment processing)

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for third-party services.

We are not responsible for changes to, interruptions of, or discontinuation of any third-party services, APIs, or integrations, including pricing or availability changes imposed by such providers.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your information.

11. Modifications to Service and Terms

11.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

11.2 Terms Changes

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website, updating the "Last updated" date, and sending an email notification for material changes.

We may make changes to the Service or these Terms where required for legal compliance, security, fraud prevention, or technical reasons.

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

Your continued use of the Service following any changes constitutes acceptance of the updated Terms only to the extent permitted by applicable law.

12. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms, engage in fraudulent activity, fail to pay subscription fees, or use the Service in a manner that may harm us or other users.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall survive.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer residing outside Australia, you may also benefit from mandatory consumer protection laws in your country of residence, and nothing in this clause prevents you from bringing claims in a competent local court where required by law.

13.2 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at hello@airpinner.com.

14. General Provisions

14.1 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, third-party API outages, or cloud service provider issues.

14.2 No Professional Advice

The Service is a tool for labelling aerial photographs and does not constitute professional advice of any kind. For real estate, surveying, legal, or other professional matters, please consult appropriately qualified professionals.

14.3 Export Compliance

You must comply with all applicable export control, trade sanctions, and embargo laws in connection with your use of the Service.

14.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Airpinner. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision. You may not assign your rights under these Terms without our consent.

15. Contact Us

If you have any questions about these Terms, please contact us:

Airpinner
ABN: 49 725 755 315
Email: hello@airpinner.com
Website: https://airpinner.com

By using Airpinner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.